Orange
Business Services has signed a five-year, over $100 million
outsourcing contract with JTI
(Japan Tobacco International), the international business of Japan
Tobacco Inc., a leading international tobacco product manufacturer.
Orange provides most of JTI?s worldwide telecom
infrastructure and services in more than 50 countries. With
headquarters in Geneva, Switzerland, JTI relies on Orange Business
Services for managed services for LAN and WAN,
data and voice traffic, applications acceleration, security,
remote
access services, call
centers and IP
telephony.
With this new contract, JTI and Orange agreed to extend this partnership
for five additional years, creating joint opportunities to collaborate
in new areas of service and technology. Three main points led to the
renewal:
- agility ? Orange is able to answer JTI?s various business
requirements and can adapt the services to meet the customer?s needs.
This is the result of strong interaction between the JTI and Orange design
consulting teams and a deep understanding of the customer
needs.
- availability ? JTI recognizes the benefits of having a
dedicated Orange team and the close relationship built by the Orange
team over the past years, including permanent site presence, 24/7
service and access to teams and integration between dedicated
support centers.
Diego De Coen, JTI CIO, said: ?Our 17-year relationship with Orange
Business Services is built on trust and mutual success. Such a long-term
relationship is nearly unheard of these days and this contract renewal
was not a given. Instead, Orange Business Services proved again that its
competitive strength, unmatched global reach and comprehensive portfolio
made it the best choice for JTI as we continue to evolve our global
telecom infrastructure and services.?
Helmut Reisinger, Senior Vice President Europe, Orange Business
Services, said: ?Over the years, we have developed a very strong
partnership with JTI. We are grateful and proud that we have been
entrusted with this contract for another five years. This is certainly
mainly due to the quality of services we have been providing to JTI,
even during the days of 2011 turbulences in times of the Japan
earthquake or the ?Egyptian spring? where our business continuity plans
proved to be beneficial to a lot of multinationals such as JTI. Building
on our success, we look forward to collaborating with JTI on innovative
solutions over the next several years.?
JTI has been an Orange Business Services customer since 1995. In April
2004, the first outsourcing contract for a full set of communications
services was signed. In the summer of 2009, Orange won an RFP for JTI?s
complete WAN after JTI completed a series of acquisitions. After this
success, negotiations for the contract renewal began and JTI decided to
move forward on a sole source basis.
About Orange Business Services
Orange Business Services, the France Telecom-Orange branch dedicated to
B2B services, is a leading global integrator of communications solutions
for multinational corporations. With the world?s largest, seamless
network for voice and data, Orange Business Services reaches 220
countries and territories with local support in 166. Offering a
comprehensive package of communication services covering cloud
computing, enterprise mobility, M2M, security, unified communications,
videoconferencing, and broadband, Orange Business Services delivers a
best-in-class customer experience across a global landscape. Thousands
of enterprise customers and 1.4 million mobile data users rely on an
Orange Business Services international platform for communicating and
conducting business. Orange Business Services is a four-time winner of
Best Global Operator at the World Communication Awards. Learn more at www.orange-business.com
France Telecom-Orange is one of the world?s leading telecommunications
operators with 172,000 employees worldwide and sales of 45.3 billion
euros in 2011. Orange is the Group?s single brand for Internet,
television and mobile services in the majority of countries where the
company operates. France Telecom (NYSE:FTE) is listed on Euronext Paris
(compartment A) and on the New York Stock Exchange.
Orange and any other Orange product or service names included in this
material are trade marks of Orange Brand Services Limited, Orange France
or France Telecom.
About JTI
JTI is a member of the Japan Tobacco Group of Companies, a leading
international tobacco products manufacturer. It markets world-renowned
brands such as Winston, Mild Seven and Camel. Other global brands
include Silk Cut, Sobranie, Glamour and LD. With its headquarters in
Geneva, Switzerland, and net sales of USD 11.2 billion in the fiscal
year ended December 31, 2011, JTI has operations in more than 120
countries and about 25,000 employees.?For more information, visit www.jti.com.
Article source: http://news.yahoo.com/orange-business-services-signs-five-over-100-million-070000524.html
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